Refund policy


Last Updated: July 26, 2026

At ERMANARIC, customer satisfaction is our priority. If you experience any issues with your order, we're here to help. Please review our Refund & Return Policy below.

Refund Eligibility

You may request a refund or replacement if:

  • Your item arrives damaged or defective.

  • You receive the wrong item, size, or color.

  • Your order is missing items.

  • Your order cannot be shipped.

  • Your package is confirmed lost during transit.

  • Your order exceeds our Shipping Guarantee delivery timeframe.

  • Your order is canceled before it has been processed or shipped.

To request a refund or replacement, please contact us within 30 days of receiving your order.

Information Required

To help us process your request quickly, please provide:

  • Your order number

  • Full name

  • Email address used for the order

  • A description of the issue

  • Clear photos or videos showing the problem

  • Screenshots of any relevant communication (if applicable)

If a return is requested, we may ask you to provide the return tracking number.

Refund Process

Once we receive and review your request, we will respond within 24 hours.

If your refund is approved:

  • Refunds will be issued to your original payment method.

  • Processing times vary depending on your payment provider and financial institution.

  • Replacement items will be shipped at no additional cost when applicable.

Refund & Replacement Situations

1. Damaged or Defective Items

If your item arrives damaged or defective, you may choose:

  • A full refund, or

  • A free replacement.

Please provide clear photos or videos showing the damage.

2. Incorrect Item

If you receive:

  • The wrong product

  • The wrong size

  • The wrong color

  • Missing parts or accessories

We will send the correct item or issue a full refund.

In most cases, you will not be required to return the incorrect item.

3. Missing Items

If your order arrives with missing items, please contact us within 7 days of delivery.

After verification, we will send the missing item or issue an appropriate refund.

4. Items That Cannot Be Shipped

If your order cannot be shipped due to shipping restrictions or carrier limitations, you will receive a full refund.

5. Shipping Delay

Our Shipping Guarantee covers eligible delayed deliveries.

Delivery Guarantee

  • United States, Canada, United Kingdom, Europe, Australia, and New Zealand: 30 days

  • South America, Middle East, India, Africa, and other remote regions: 60 days

During major shopping seasons such as Black Friday or Christmas, delivery may take up to 40 days for standard destinations.

If your order exceeds the applicable delivery timeframe, you may request a full refund.

The Shipping Guarantee does not apply if delays are caused by:

  • Incorrect shipping address

  • Customer unavailable to receive the package

  • Package refused or left unclaimed

  • Customs delays

  • Force majeure events (natural disasters, pandemics, war, strikes, severe weather, government restrictions, etc.)

6. Order Cancellation

Orders may be canceled for a full refund before they have been processed or shipped.

Orders that have already entered production or shipping cannot be canceled.

Personalized or custom-made products cannot be canceled once production has begun.

7. Lost Packages

If the shipping carrier confirms that your package has been lost during transit, we will provide:

  • A full refund, or

  • A replacement shipment.

8. Product Warranty

All products are covered by a 30-day quality guarantee beginning on the date of delivery.

Requests submitted after 30 days may not be eligible for a refund or replacement.

Situations Not Eligible for Refund

Refunds or replacements cannot be provided if:

  • Tracking shows the package has been successfully delivered.

  • The shipping address provided was incorrect or incomplete.

  • The package was refused or left unclaimed.

  • Delivery failed because the recipient could not be contacted.

  • The item has been used, washed, altered, or damaged after delivery.

  • The request is made more than 30 days after delivery.

  • Delays are caused by customs clearance, natural disasters, war, pandemics, government actions, postal strikes, or other events beyond our control.

Non-Returnable Items

To maintain the highest standards of hygiene, quality, and product integrity, footwear and accessories are not eligible for return or exchange once delivered, except where required by applicable consumer protection laws or where the item is defective, damaged, or supplied incorrectly.

This policy applies to, but is not limited to:

  • Footwear, including shoes, boots, sandals, slippers, and sneakers.

  • Accessories, including belts, hats, caps, scarves, gloves, sunglasses, wallets, jewellery, bags, and similar fashion accessories.

Exceptions

The above restriction does not apply if:

  • The item arrives damaged or defective.

  • You receive an incorrect item, size, or colour.

  • Your order is incomplete or missing items.

  • The item is otherwise eligible for a refund or replacement under this Refund & Return Policy.

Where an exception applies, ERMANARIC will, at its discretion, provide a replacement, refund, or other appropriate remedy in accordance with this Policy.

Return Policy

In most cases, returns are not required.

If we request a return:

  • The item must be returned within 10 days of approval.

  • The item must be unused, unworn, and in its original condition.

  • Return shipping costs may be the responsibility of the customer unless the return is due to our error.

  • We will provide return instructions before the item is shipped back.

Please do not return any item without contacting us first.

How to Request a Refund

To request a refund or replacement, please email us at:

support@ermanaric.com

Please include:

  • Order number

  • Full name

  • Email address

  • Description of the issue

  • Photos or videos showing the problem

Our support team will review your request and respond within 24 hours.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

ERMANARIC

Customer Support: support@ermanaric.com

We are committed to resolving every issue fairly and as quickly as possible.